The Thompson, San Marcos, TX
General Job Description / Responsibilities
Assist Maintenance Supervisor to build a team of highly motivated, skilled, organized and productive individuals who work well together and represent the company in a professional manner at all times.
Provide first-class customer service to prospects and residents. Ensure that all requests are handled promptly and professionally.
Consistently maintain professional quality of workmanship, communication, personal appearance, organization, and reporting.
Assist office staff in maintaining occupancy at or above 99% and collections at or above 99% of potential income.
Help manager achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts (focusing on resident bill-backs, and other income items); and effective budget management
Ensure that property is clean, maintained, and safe for residents, prospects, employees, and visitors at all times including offices, common areas, stairwells, exteriors, basements, grounds, exteriors, etc.
Maintain grounds and landscaping. Clean all common areas and offices, models, units as needed
Identify and react to potential situations which would cause liability to the property or management company.
Identify and implement ways to improve the curb appeal, with approval from Manager.
Assist Maintenance Supervisor to conduct analysis of expenses on a regular basis to determine items and methods for expense cutting
Strive at all times to maintain good work ethics, and good company morale.
Complete all work orders in a timely, professional and courteous manner, and clean up thoroughly before leaving the unit, or at the end of each work session.
When completing work orders ensure all work that is caused by a resident's act or neglect is properly billed back to resident. Collect proof, pictures, and documentation as needed.
Work with leasing office on scheduling service requests and other maintenance work to maximize resident satisfaction.
Whenever possible, execute work and repairs "in-house" and find other ways to reduce the property's expenses.
Ensure maintenance vehicles and equipment are kept clean and maintained properly, to maximize lifespan.
Ensure that all equipment and machinery is kept in good condition. This includes but is not limited to: domestic hot water heaters, boilers, and furnaces. air conditioning units and pumps, storage tanks. Conduct routine maintenance and inspections.
Assist Maintenance Supervisor with vendor bidding and management as needed
Assist Maintenance Supervisor to ensure all necessary maintenance materials are on site as needed, organized, and inventoried. Plan ahead
Keep organized and safe maintenance shop and storage areas at all times
Preform and record quarterly inspections, complete work in timely manner and ensure proper resident bill-backs.
Assist Maintenance Supervisor to manage a successful turn by scheduling and management of all maintenance staff and vendors (in cooperation with the property manager) including cleaners, painters, grounds people, courtesy guards, etc.
Participate in a prompt and effective snow removal program as needed to ensure safety and minimize liability.
Work with city as needed to obtain proper permits and licenses.
For the safety of the community, ensure all exterior lighting is functional and sufficient at all times, oversee inspections.
Set and adhere to realistic project deadlines and update Manager of progress.
Preform additional inspections as needed to collect and record data (IE: asset inventory, floor plan collection, etc)
Follow all code, legal, OSHA, and compliance statutes.
Maintain good resident relations and promptly inform property manager of any potential or existing problems. Communications with residents should be cordial and professional at all time.
Assist in building positive relationships with neighbors, the community, the school, and city departments.
Communicate needs, ideas, and problems effectively with Manager.
Participate in company training classes and meetings as required; keep all necessary insurances and licenses up to date.
Walk the properties daily to ensure that all physical aspects are at all times functional, safe, and maintained in an attractive condition to achieve maximum curb appeal.
Assist Manager with other duties as needed, and fill in for staff when necessary.
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